Refund Policy

Scope and general rule

This Refund Policy applies to evaluation fees, add-ons and related digital services purchased from Rocksby Ltd. It forms part of the Terms & Conditions.

Because Axion supplies digital services and may incur immediate platform, payment, account-provisioning, data and support costs, fees are generally non-refundable after usable access, credentials or digital performance have been supplied, except where:

• this policy expressly provides a refund;
• an advertised promotion or programme guarantee expressly provides one; or
• mandatory law requires a refund or cancellation right.

Situations that may qualify

A refund may be approved after verification in the following situations:

• Duplicate payment: the same order was charged more than once and only one service was supplied.
• Incorrect amount: Axion or its provider charged more than the confirmed checkout total.
• Non-delivery: payment succeeded but Axion did not provide usable access within a reasonable period and could not correct the issue after being notified.
• Material technical defect: a defect attributable to Axion prevented meaningful use and was not remedied or replaced within a reasonable period.
• Unauthorised payment: supported evidence establishes that the transaction was unauthorised, subject to provider and fraud review.
• Advertised guarantee: the exact conditions of a published refund or fee-reimbursement offer were satisfied.
• Mandatory consumer right: applicable law requires cancellation, repair, replacement, price reduction or refund.

Axion may choose to replace an account, correct access, extend time or provide an equivalent remedy where that is permitted and reasonably resolves the issue.

Normally non-refundable situations

Subject to mandatory law, a refund will normally not be provided where:

• credentials, platform access or the evaluation service were supplied and the request is based only on a change of mind;
• you started trading, consumed the service, breached a programme rule or failed an objective;
• you selected the wrong programme, account size, platform, add-on or payment method despite the choice being displayed before purchase;
• the service was suspended because of inaccurate identity information, prohibited conduct, sanctions, payment risk or violation of the Terms;
• you are dissatisfied with trading performance, market conditions, a simulated result or the outcome of a legitimate rule review;
• a coupon expired, a later promotion offered a lower price, or currency conversion changed the amount charged by your bank;
• the payment provider, card issuer, wallet, network or blockchain charged its own fee;
• you failed to use the service before an inactivity or expiry deadline disclosed in the programme rules; or
• you submitted false, incomplete or misleading information.

Digital content and cancellation rights

Some laws provide a cooling-off period for distance contracts. Digital content and services can be treated differently once performance begins. During checkout, Axion may ask you to request immediate performance and acknowledge that starting digital delivery can affect a statutory cancellation right.

If the law applicable to your order gives you a cancellation right that has not been validly lost or waived, contact us within the required period. Axion may deduct a lawful proportion for services already supplied where permitted.

Nothing in this policy requires you to waive a right where a waiver is not legally effective in your jurisdiction.

Programme-specific refunds and fee reimbursements

A programme or campaign may advertise a fee refund, free reset, replacement or reimbursement after a defined milestone. Such benefits are governed by the exact written conditions displayed for that programme, including eligibility, timing, verification, payment status and rule compliance.

A fee reimbursement linked to passing, reaching a funded stage or receiving a reward is not an unconditional refund of the original purchase. It is a programme benefit and may be included in or paid alongside an approved reward.

Promotions cannot be combined unless expressly stated. A later promotion does not apply retroactively to an earlier order.

How to request a refund

Email support@axionfunded.com from the address registered to your Axion account and provide:

• your full name and account email;
• the Axion order number and payment date;
• the amount, currency and payment method;
• the specific refund reason;
• screenshots, provider references or other supporting evidence; and
• confirmation that no separate chargeback or payment dispute is open.

Requests should be submitted promptly after the issue is discovered. Delay may reduce the evidence available or affect rights subject to a legal deadline.

Review process and decision

Axion may review account delivery, login history, trading activity, programme status, support records, payment-provider data and fraud signals. Additional identity or payment-ownership evidence may be requested.

We aim to acknowledge a complete request within a reasonable business period. Complex fraud, crypto, sanctions or provider investigations may take longer. Approval is communicated in writing.

If a request is rejected, Axion will normally provide a concise reason unless doing so would compromise security, fraud prevention, legal obligations or another person’s rights.

Refund method and timing

Approved refunds are normally returned to the original payment method. Axion may use another lawful method where the original route is unavailable, prohibited or technically impossible, subject to identity and ownership checks.

• Card or bank refunds may take several business days after Axion submits them.
• Crypto refunds may require wallet verification and may be reduced only by unavoidable network charges where lawful and disclosed.
• Currency conversion may cause the amount received to differ from the original local-currency amount.
• Third-party charges already retained by a bank, card issuer or network may not be recoverable unless law requires otherwise.

Axion is not responsible for processing delays after a refund has been accepted by the payment provider.

Chargebacks and payment disputes

Contact Axion before initiating a chargeback so we have an opportunity to investigate. Filing a chargeback while also seeking an Axion refund may create duplicate proceedings and delay resolution.

Fraudulent or abusive chargebacks may result in suspension, debt recovery, cancellation of services or submission of relevant evidence to payment providers. This does not limit your lawful right to dispute an unauthorised or incorrectly processed payment.

If a chargeback is already open, inform Axion and provide the case reference. Refund processing may be paused to prevent duplicate reimbursement.

Contact and policy changes

Refund questions should be sent to support@axionfunded.com. Always use an official Axion channel and never send complete card details, passwords or private keys.

We may update this policy to reflect service, provider or legal changes. The version applicable to a transaction is generally the version in effect when the order was placed, except where a later change is required by law or is more favourable to you.

Seller, payment entity and refund route

Axion Funded is a brand and service operated by Rocksby Ltd, its parent operating company. Rocksby Ltd is the seller of Axion digital services and the entity responsible for Axion payment and refund records unless an order document expressly states otherwise.

Payments for Axion services are collected and processed by Rocksby Ltd, either directly or through payment service providers contracted by Rocksby Ltd. Approved refunds are initiated by Rocksby Ltd through the original gateway, acquiring bank, wallet or other payment method where reasonably possible. A contracted payment provider or merchant descriptor may appear on your receipt, bank statement or refund entry.

A provider processing the transaction does not independently decide Axion refund eligibility; eligibility is assessed under this Policy, the applicable programme terms and mandatory law.